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About Us 'Gifts for Pet Lovers' is a trading name of Tenigo (Wensleydale) Ltd, a Leyburn, N Yorks, UK based company with extensive experience in retailing via the Internet. We provide a choice of gifts which celebrate well loved pets. Our aim is that customers are totally satisfied with purchases made from our store. If you have any suggestions or comments please email us at  . Our Prices are shown in UK Pounds, and transactions are processed in UK Pounds. www.pewter.co.uk and www.winking-cavy.co.uk are other successful internet retailing websites owned and operated by Tenigo. |
| Making A Purchase We accept Visa, Access, Switch, Solo, Connect, JCB, and Mastercard, and cheques within the UK (payable to Tenigo Ltd) If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.Our Prices are shown in UK Pounds, and tranactions are processed in UK Pounds. |
| Shipping And Handling Our normal shipping charge per order is the same for any address world wide at £3.50 for up to 2 items or £3.95 for 2 items or more.Our normal method of delivery in the UK is Royal Mail, and Airmail when sending to other countries.UK residents who wish to choose Courier delivery can select this when completing orders, the shipping charge is £7 instead of the normal £3.50 for up to 2 items and £3.95 for 3 items or more. To destinations outside the UK Air Mail is used which normally takes approx 3 days to adresses in Europe, and 5 - 7 days for other addresses. |
| Delivery Schedule We will despatch your order to you within 10 days and often sooner. |
| Back Orders If your item is not in stock, we will send as soon as possible. If the delay is likely to be more than a 21 days you will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges- UK VAT is included in the price of items where appropriate. The amount shown on your shopping cart is the total charge - there will be no additions to invoices for tax. |
| Credit Card Security." We know of no documented cases of credit card fraud using our shopping system over the Internet. All personal details and credit card numbers are tanken in an approved secure server area. Order details are downloaded securely." Credit cards are not charged by on-line processing - transactions are processed in our office after checking the invoice. |
| Guarantee If you have any problem with your order we shall wish to resolve it promptly. If you are dissatisfied in any way with an item please email us with details of the problem within 7 days and your name and address and await our response. Items damaged in transit will be replaced free of charge. The return of damaged items will be required, but please contact us first before returning damaged goods. |
Reaching Us If you need to reach us, please email us , alternatively, you can call on (International +44) 01969 663847 or write to us at Tenigo Ltd The Old Calf House Manor Farm, Thornton Rust, Leyburn, N Yorks, DL8 3AN UK Tel 01969 663847
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| Privacy Policy We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns Policy Goods may be returned within 14 days of receipt, providing they are in perfect condition and in the original packaging. |
For information on shipping charges please go to our 'Info' pages.
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